/* InterFilm tickets — noir / or, chat moderne */
body.ticket-modal-open,
body.metiquer-modal-open { overflow: hidden; }

:root {
  --tk-bg: #000;
  --tk-panel: #0e0e0e;
  --tk-panel-2: #141414;
  --tk-border: rgba(255, 255, 255, 0.1);
  --tk-muted: #a1a1aa;
  --tk-gold: #e8c547;
  --tk-gold-soft: rgba(232, 197, 71, 0.14);
  --tk-staff: #e8c547;
  --tk-user: #1a1a1a;
  --tk-bot: #16161c;
  --tk-font: 'Outfit', system-ui, sans-serif;
  --tk-radius: 18px;
}

/* ── Mes tickets ── */
.metiquer-modal {
  position: fixed;
  inset: 0;
  z-index: 100000020;
  background: rgba(0, 0, 0, 0.82);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.28s ease;
  padding: 16px;
  font-family: var(--tk-font);
}
.metiquer-modal.open {
  opacity: 1;
  pointer-events: all;
}
.metiquer-box {
  width: min(440px, calc(100vw - 2rem));
  max-height: min(88vh, 720px);
  background: var(--tk-panel);
  border: 1px solid var(--tk-border);
  border-radius: 22px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  box-shadow: 0 24px 80px rgba(0, 0, 0, 0.65);
}
.metiquer-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding: 20px 20px 12px;
}
.metiquer-kicker {
  display: block;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--tk-muted);
  margin-bottom: 4px;
}
.metiquer-head-title {
  margin: 0;
  font-size: 1.55rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #fff;
}
.metiquer-close {
  width: 36px;
  height: 36px;
  border-radius: 999px;
  border: 1px solid var(--tk-border);
  background: rgba(255, 255, 255, 0.04);
  color: rgba(255, 255, 255, 0.7);
  cursor: pointer;
  font-size: 16px;
  flex-shrink: 0;
}
.metiquer-close:hover {
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
}

.metiquer-tabs {
  display: flex;
  gap: 8px;
  padding: 0 20px 12px;
}
.metiquer-tab {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 14px;
  border-radius: 999px;
  border: 1px solid var(--tk-border);
  background: #0a0a0a;
  color: rgba(255, 255, 255, 0.55);
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  font-family: inherit;
}
.metiquer-tab.is-active {
  background: #fff;
  border-color: #fff;
  color: #111;
}
.metiquer-tab-count {
  font-size: 11px;
  font-weight: 800;
  opacity: 0.75;
}

.metiquer-body {
  flex: 1;
  min-height: 0;
  overflow: auto;
  padding: 4px 16px 12px;
}
.metiquer-tickets-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.my-ticket-card {
  width: 100%;
  text-align: left;
  border: 1px solid var(--tk-border);
  background: var(--tk-panel-2);
  border-radius: 16px;
  padding: 14px 14px 12px;
  color: #fff;
  cursor: pointer;
  font-family: inherit;
  transition: border-color 0.15s, background 0.15s, transform 0.15s;
}
.my-ticket-card:hover {
  border-color: rgba(232, 197, 71, 0.35);
  background: #181818;
  transform: translateY(-1px);
}
.my-ticket-card.has-unread {
  border-color: rgba(232, 197, 71, 0.45);
  box-shadow: 0 0 0 1px rgba(232, 197, 71, 0.12) inset;
}
.my-ticket-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}
.my-ticket-card-id {
  font-size: 11px;
  font-weight: 800;
  color: var(--tk-muted);
  letter-spacing: 0.04em;
}
.my-ticket-card-status {
  font-size: 11px;
  font-weight: 800;
  padding: 3px 8px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.06);
}
.my-ticket-card-status.is-open { color: #f5d76e; }
.my-ticket-card-status.is-replied { color: #86efac; }
.my-ticket-card-status.is-closed { color: var(--tk-muted); }
.my-ticket-card-subject {
  font-size: 15px;
  font-weight: 750;
  line-height: 1.3;
  margin-bottom: 4px;
}
.my-ticket-card-preview {
  font-size: 12px;
  color: var(--tk-muted);
  line-height: 1.4;
  margin-bottom: 8px;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.my-ticket-card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  font-size: 11px;
  color: var(--tk-muted);
  font-weight: 600;
}
.my-ticket-card-unread {
  color: #111;
  background: var(--tk-gold);
  padding: 2px 8px;
  border-radius: 999px;
  font-weight: 800;
}
.metiquer-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 48px 20px;
  gap: 8px;
}
.metiquer-empty-title {
  margin: 0;
  font-size: 1.05rem;
  font-weight: 800;
}
.metiquer-empty-sub {
  margin: 0;
  font-size: 13px;
  color: var(--tk-muted);
  line-height: 1.45;
}
.metiquer-loading {
  text-align: center;
  padding: 40px 16px;
  color: var(--tk-muted);
  font-size: 13px;
}
.metiquer-foot {
  padding: 14px 16px 18px;
  border-top: 1px solid var(--tk-border);
}
.metiquer-btn {
  width: 100%;
  padding: 13px 16px;
  border: none;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 800;
  cursor: pointer;
  font-family: inherit;
}
.metiquer-btn--primary {
  background: var(--tk-gold);
  color: #111;
}
.metiquer-btn--primary:hover { filter: brightness(1.06); }

/* ── Thread modal ── */
.ticket-modal {
  position: fixed;
  inset: 0;
  z-index: 100000025;
  background: rgba(0, 0, 0, 0.84);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.28s ease;
  padding: 14px;
  font-family: var(--tk-font);
  color-scheme: dark;
}
.ticket-modal.open {
  opacity: 1;
  pointer-events: all;
}
.ticket-box {
  background: var(--tk-panel);
  border: 1px solid var(--tk-border);
  border-radius: 22px;
  max-height: 90vh;
  display: flex;
  flex-direction: row;
  overflow: hidden;
  box-shadow: 0 28px 90px rgba(0, 0, 0, 0.75);
  width: min(960px, calc(100vw - 1.5rem));
}
.ticket-main {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  background: #0a0a0a;
}
.ticket-sidebar {
  display: none;
  width: 260px;
  flex-shrink: 0;
  border-right: 1px solid var(--tk-border);
  background: #0c0c0c;
  overflow: auto;
  padding: 14px;
}
.ticket-box--staff .ticket-sidebar { display: block; }
.ticket-sidebar-head {
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--tk-muted);
  margin-bottom: 12px;
}

.ticket-head {
  padding: 14px 16px;
  border-bottom: 1px solid var(--tk-border);
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
  background: rgba(255, 255, 255, 0.02);
}
.ticket-head-copy { flex: 1; min-width: 0; }
.ticket-head-title {
  font-size: 15px;
  font-weight: 800;
  letter-spacing: -0.02em;
  color: #fff;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.ticket-head-meta {
  font-size: 11px;
  color: var(--tk-muted);
  margin-top: 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.t-status {
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  white-space: nowrap;
}
.t-status.open {
  background: var(--tk-gold-soft);
  color: var(--tk-gold);
  border: 1px solid rgba(232, 197, 71, 0.35);
}
.t-status.replied {
  background: rgba(34, 197, 94, 0.12);
  color: #86efac;
  border: 1px solid rgba(34, 197, 94, 0.28);
}
.t-status.closed {
  background: rgba(255, 255, 255, 0.05);
  color: var(--tk-muted);
  border: 1px solid var(--tk-border);
}
.t-status.awaiting_user {
  background: rgba(245, 158, 11, 0.12);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.35);
}

.ticket-csat {
  margin: 8px auto 4px;
  padding: 14px 16px;
  border-radius: 14px;
  border: 1px solid rgba(232, 197, 71, 0.28);
  background: rgba(232, 197, 71, 0.08);
  text-align: center;
  max-width: 420px;
}
.ticket-csat-title {
  font-size: 13px;
  font-weight: 800;
  color: #fff;
  margin-bottom: 8px;
}
.ticket-csat-stars {
  display: flex;
  justify-content: center;
  gap: 6px;
}
.ticket-csat-stars button {
  border: none;
  background: transparent;
  color: rgba(255, 255, 255, 0.28);
  font-size: 26px;
  cursor: pointer;
  line-height: 1;
  transition: color 0.15s, transform 0.15s;
}
.ticket-csat-stars button:hover {
  color: var(--tk-gold);
  transform: scale(1.12);
}
.ticket-csat-hint {
  margin-top: 6px;
  font-size: 11px;
  color: var(--tk-muted);
}

.ticket-check-row {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.82);
  margin: 6px 0;
  cursor: pointer;
}
.ticket-note-input,
.ticket-tag-input {
  width: 100%;
  margin: 8px 0;
  padding: 8px 10px;
  border-radius: 10px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: rgba(0, 0, 0, 0.35);
  color: #fff;
  font: inherit;
  font-size: 12px;
  resize: vertical;
}
.ticket-note {
  padding: 8px 10px;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  margin-bottom: 6px;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.85);
}
.ticket-note-meta {
  font-size: 10px;
  color: var(--tk-muted);
  margin-bottom: 4px;
  font-weight: 700;
}
.ticket-ctx-box {
  font-size: 12px;
  line-height: 1.45;
  color: rgba(255, 255, 255, 0.85);
}
.ticket-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 8px;
}
.ticket-vip-gen { margin-top: 10px; }

.ticket-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px 12px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 220px;
  max-height: none !important;
  scrollbar-width: thin;
  scrollbar-color: rgba(255, 255, 255, 0.16) transparent;
}

.ticket-msg {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-width: min(78%, 520px);
  padding: 0 !important;
  background: transparent !important;
  border: none !important;
  box-shadow: none !important;
  color: inherit !important;
}
.ticket-msg.user {
  align-self: flex-end;
  align-items: flex-end;
}
.ticket-msg.staff-msg,
.ticket-msg.bot-msg {
  align-self: flex-start;
  align-items: flex-start;
}
.ticket-msg-head {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.ticket-msg.user .ticket-msg-head { flex-direction: row-reverse; }
.ticket-msg-avatar-btn {
  border: none;
  background: transparent;
  padding: 0;
  cursor: pointer;
  border-radius: 50%;
  flex-shrink: 0;
  width: 34px;
  height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.ticket-msg-avatar-btn[aria-hidden="true"] { cursor: default; pointer-events: none; }
.ticket-msg-avatar-wrap {
  position: relative;
  width: 34px !important;
  height: 34px !important;
  min-width: 34px;
  min-height: 34px;
  aspect-ratio: 1 / 1;
  display: block;
  overflow: visible;
  flex-shrink: 0;
  border-radius: 50%;
}
.ticket-msg-avatar {
  width: 34px !important;
  height: 34px !important;
  min-width: 34px !important;
  min-height: 34px !important;
  max-width: none !important;
  max-height: none !important;
  aspect-ratio: 1 / 1;
  border-radius: 50% !important;
  object-fit: cover;
  object-position: center;
  background: #222;
  border: 1px solid var(--tk-border);
  display: block;
  position: relative;
  z-index: 1;
}
.ticket-msg-deco {
  position: absolute;
  top: 50%;
  left: 50%;
  width: 138%;
  height: 138%;
  max-width: none !important;
  max-height: none !important;
  transform: translate(-50%, -50%);
  pointer-events: none;
  z-index: 2;
  object-fit: contain;
  border-radius: 0 !important;
}
.ticket-msg-from {
  border: none;
  background: transparent;
  padding: 0;
  font-size: 12.5px;
  font-weight: 750;
  color: rgba(255, 255, 255, 0.88);
  cursor: pointer;
  font-family: inherit;
  max-width: 180px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-msg-from[aria-hidden="true"],
.ticket-msg-from:not([onclick]) { cursor: default; }
.ticket-msg-badges {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 4px;
  align-items: center;
}
.ticket-msg-badge {
  font-size: 9px;
  font-weight: 800;
  padding: 2px 7px;
  border-radius: 999px;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  line-height: 1.3;
}
.ticket-msg-badge--staff,
.ticket-msg-badge--mod {
  background: rgba(59, 130, 246, 0.16);
  color: #93c5fd;
  border: 1px solid rgba(59, 130, 246, 0.35);
}
.ticket-msg-badge--founder {
  background: rgba(232, 197, 71, 0.16);
  color: var(--tk-gold);
  border: 1px solid rgba(232, 197, 71, 0.4);
}
.ticket-msg-badge--dev {
  background: rgba(168, 85, 247, 0.16);
  color: #d8b4fe;
  border: 1px solid rgba(168, 85, 247, 0.35);
}
.ticket-msg-badge--vip {
  background: rgba(245, 158, 11, 0.16);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.4);
}
.ticket-msg-badge--bot {
  background: rgba(255, 255, 255, 0.08);
  color: var(--tk-muted);
  border: 1px solid rgba(255, 255, 255, 0.1);
}
.ticket-msg-bubble {
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid var(--tk-border);
  background: #151515;
  position: relative;
  overflow: visible;
  color: #fff;
  font-size: 14px;
  line-height: 1.5;
  word-break: break-word;
  box-shadow: none;
}
.ticket-msg-bubble > :first-child {
  margin-top: 0;
}
.ticket-msg.user .ticket-msg-bubble {
  background: #1c1c1c;
  border-color: rgba(255, 255, 255, 0.12);
  border-bottom-right-radius: 6px;
}
.ticket-msg.staff-msg .ticket-msg-bubble {
  background: #17150f;
  border-color: rgba(232, 197, 71, 0.38);
  border-bottom-left-radius: 6px;
}
.ticket-msg.bot-msg .ticket-msg-bubble {
  background: #141414;
  border-color: rgba(255, 255, 255, 0.12);
  border-bottom-left-radius: 6px;
}
.ticket-msg-ts {
  margin-top: 8px;
  font-size: 10px;
  color: var(--tk-muted);
  font-weight: 600;
}
.ticket-msg.user .ticket-msg-ts { text-align: right; }
.ticket-msg-seen {
  margin-top: 2px;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: rgba(232, 197, 71, 0.75);
}
.ticket-msg.user .ticket-msg-seen { text-align: right; }
.ticket-msg.staff-msg .ticket-msg-seen,
.ticket-msg.bot-msg .ticket-msg-seen { text-align: left; }
.ticket-msg-images {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(96px, 1fr));
  gap: 8px;
  margin-top: 10px;
}
.ticket-msg-img {
  width: 100%;
  aspect-ratio: 1;
  object-fit: cover;
  border-radius: 10px;
  cursor: zoom-in;
  border: 1px solid var(--tk-border);
}
.ticket-msg-files {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 8px;
}
.ticket-msg-file {
  color: var(--tk-gold);
  font-size: 12px;
  font-weight: 700;
  text-decoration: none;
}
.ticket-bot-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}
.ticket-bot-chip {
  padding: 8px 12px;
  border-radius: 999px;
  border: 1px solid rgba(232, 197, 71, 0.35);
  background: rgba(232, 197, 71, 0.1);
  color: var(--tk-gold);
  font-size: 12px;
  font-weight: 750;
  cursor: pointer;
  font-family: inherit;
}
.ticket-bot-chip:hover { background: rgba(232, 197, 71, 0.2); }
.ticket-bot-chip:disabled,
.ticket-bot-chip--active {
  opacity: 0.55;
  cursor: default;
}
.ticket-msg-html {
  font-size: 14px;
  line-height: 1.55;
  color: #fff;
}
.ticket-msg-html p { margin: 0 0 10px; }
.ticket-msg-html p:last-child { margin-bottom: 0; }
.ticket-msg-html ol,
.ticket-msg-html ul {
  margin: 0 0 10px;
  padding-left: 1.2em;
}
.ticket-msg-html a:not(.ticket-bot-paypal-link) {
  color: var(--tk-gold);
  font-weight: 700;
}
.ticket-bot-paypal-link {
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
  margin: 6px 0;
  padding: 12px 18px;
  border-radius: 12px;
  background: linear-gradient(135deg, #0070ba, #003087);
  color: #fff !important;
  font-weight: 800;
  font-size: 13px;
  text-decoration: none !important;
  box-shadow: 0 8px 22px rgba(0, 112, 186, 0.35);
  transition: transform 0.18s, box-shadow 0.18s;
}
.ticket-bot-paypal-link:hover {
  transform: translateY(-1px);
  box-shadow: 0 10px 28px rgba(0, 112, 186, 0.45);
  color: #fff !important;
}

/* Iris Chat IA — esthétique ticket */
.iris-chat-box {
  display: flex;
  flex-direction: column;
  min-height: min(70vh, 640px);
  max-height: min(78vh, 760px);
  background: #0e0e0e;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 18px;
  overflow: hidden;
  box-shadow: 0 16px 48px rgba(0, 0, 0, 0.35);
  font-family: 'Outfit', system-ui, sans-serif;
}
.iris-chat-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  background: #141414;
  flex-shrink: 0;
}
.iris-chat-head-avatar {
  width: 40px;
  height: 40px;
  border-radius: 12px;
  object-fit: cover;
  background: #1a1510;
  flex-shrink: 0;
}
.iris-chat-head-meta {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.iris-chat-head-meta strong {
  color: #fff;
  font-size: 15px;
  font-weight: 800;
}
.iris-chat-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px 12px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-height: 280px;
  background: #000;
  scrollbar-width: thin;
  scrollbar-color: rgba(255, 255, 255, 0.16) transparent;
}
.iris-chat-empty {
  margin: auto;
  text-align: center;
  color: #a1a1aa;
  font-size: 13px;
  max-width: 280px;
  line-height: 1.45;
}
.iris-chat-compose {
  display: flex;
  gap: 10px;
  padding: 12px 14px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  background: #141414;
  flex-shrink: 0;
}
.iris-chat-input {
  flex: 1;
  min-width: 0;
  min-height: 44px;
  max-height: 220px;
  border-radius: 12px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: #0a0a0a;
  color: #fff;
  padding: 10px 14px;
  font-size: 14px;
  font-family: inherit;
  outline: none;
  resize: vertical;
  line-height: 1.4;
}
.iris-chat-input:focus {
  border-color: rgba(232, 197, 71, 0.45);
}
.iris-chat-send {
  height: 44px;
  padding: 0 18px;
  border-radius: 12px;
  border: 0;
  background: #e8c547;
  color: #111;
  font-weight: 800;
  font-size: 13px;
  cursor: pointer;
  font-family: inherit;
  flex-shrink: 0;
}
.iris-chat-send:hover { filter: brightness(1.06); }
.iris-chat-send:disabled { opacity: 0.5; cursor: default; }
.iris-chat-ticket-link {
  display: inline-block;
  margin-top: 6px;
  font-size: 11px;
  font-weight: 700;
  color: #e8c547;
  background: transparent;
  border: 0;
  padding: 0;
  cursor: pointer;
  font-family: inherit;
}
.iris-chat-pending-hint {
  align-self: center;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: rgba(232, 197, 71, 0.75);
  margin: 4px 0;
}

/* Menu ⋯ staff sur un message */
.ticket-msg {
  position: relative;
}
.ticket-msg-menu-wrap {
  position: absolute;
  top: 0;
  z-index: 4;
}
.ticket-msg.user .ticket-msg-menu-wrap { left: -8px; transform: translateX(-100%); }
.ticket-msg.staff-msg .ticket-msg-menu-wrap,
.ticket-msg.bot-msg .ticket-msg-menu-wrap { right: -8px; transform: translateX(100%); }
.ticket-msg-menu-btn {
  width: 28px;
  height: 28px;
  border-radius: 8px;
  border: 1px solid transparent;
  background: transparent;
  color: rgba(255, 255, 255, 0.35);
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  opacity: 0;
  transition: opacity 0.15s, background 0.15s, color 0.15s;
}
.ticket-msg:hover .ticket-msg-menu-btn,
.ticket-msg-menu-wrap.is-open .ticket-msg-menu-btn {
  opacity: 1;
}
.ticket-msg-menu-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  color: #fff;
  border-color: rgba(255, 255, 255, 0.12);
}
.ticket-msg-menu {
  position: absolute;
  top: 100%;
  min-width: 168px;
  margin-top: 4px;
  padding: 6px;
  border-radius: 12px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  background: #141414;
  box-shadow: 0 14px 36px rgba(0, 0, 0, 0.55);
  display: none;
  flex-direction: column;
  gap: 2px;
  z-index: 20;
}
.ticket-msg.user .ticket-msg-menu { left: 0; }
.ticket-msg.staff-msg .ticket-msg-menu,
.ticket-msg.bot-msg .ticket-msg-menu { right: 0; }
.ticket-msg-menu-wrap.is-open .ticket-msg-menu { display: flex; }
.ticket-msg-menu button {
  display: block;
  width: 100%;
  text-align: left;
  padding: 9px 11px;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: #fff;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  font-family: inherit;
}
.ticket-msg-menu button:hover { background: rgba(255, 255, 255, 0.07); }
.ticket-msg-menu button.is-danger { color: #ff8a96; }
.ticket-msg-menu button.is-danger:hover { background: rgba(232, 48, 74, 0.12); }

.ticket-msg--deleted { opacity: 0.55; align-self: center; }
.ticket-msg-bubble--deleted {
  font-size: 12px;
  font-style: italic;
  color: rgba(255, 255, 255, 0.45);
  background: rgba(255, 255, 255, 0.04) !important;
  border: 1px dashed rgba(255, 255, 255, 0.12) !important;
  padding: 8px 12px;
}

.ticket-head-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}
.ticket-tools-toggle {
  display: none;
  align-items: center;
  justify-content: center;
  padding: 7px 12px;
  border-radius: 999px;
  border: 1px solid rgba(232, 197, 71, 0.35);
  background: rgba(232, 197, 71, 0.1);
  color: var(--tk-gold);
  font-size: 11px;
  font-weight: 800;
  cursor: pointer;
  font-family: inherit;
}
.ticket-tools-scrim {
  display: none;
}
.ticket-sidebar-mobile-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 12px;
}
.ticket-sidebar-mobile-bar .ticket-sidebar-head { margin-bottom: 0; }
.ticket-tools-close {
  display: none;
  border: none;
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
  width: 32px;
  height: 32px;
  border-radius: 10px;
  cursor: pointer;
  align-items: center;
  justify-content: center;
}

@media (max-width: 820px) {
  .ticket-msg-menu-btn { opacity: 0.7; }
  .ticket-msg.user .ticket-msg-menu-wrap {
    left: auto;
    right: 0;
    transform: none;
    top: -2px;
  }
  .ticket-msg.staff-msg .ticket-msg-menu-wrap,
  .ticket-msg.bot-msg .ticket-msg-menu-wrap {
    right: 0;
    transform: none;
    top: -2px;
  }
}

.ticket-footer {
  flex-shrink: 0;
  padding: 12px 14px 14px;
  border-top: 1px solid var(--tk-border);
  background: #0c0c0c;
}
.ticket-compose {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.ticket-compose-main {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}
.ticket-compose-tools { position: relative; flex-shrink: 0; }
.ticket-attach-btn {
  width: 40px;
  height: 40px;
  border-radius: 12px;
  border: 1px solid var(--tk-border);
  background: rgba(255, 255, 255, 0.04);
  color: #fff;
  font-size: 20px;
  cursor: pointer;
  line-height: 1;
}
.ticket-attach-menu {
  position: absolute;
  bottom: calc(100% + 6px);
  left: 0;
  min-width: 180px;
  background: #161616;
  border: 1px solid var(--tk-border);
  border-radius: 12px;
  padding: 6px;
  z-index: 5;
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.5);
}
.ticket-attach-menu-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 10px 12px;
  border: none;
  background: transparent;
  color: #fff;
  border-radius: 8px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 650;
  font-family: inherit;
}
.ticket-attach-menu-item:hover { background: rgba(255, 255, 255, 0.06); }
#ticketReplyTxt {
  flex: 1 1 auto;
  min-width: 0;
  width: auto;
  min-height: 44px;
  max-height: 140px;
  resize: none;
  border-radius: 14px;
  border: 1px solid var(--tk-border);
  background: #121212;
  color: #fff;
  padding: 12px 14px;
  font: inherit;
  font-size: 14px;
  outline: none;
}
#ticketReplyTxt:focus {
  border-color: rgba(232, 197, 71, 0.4);
  box-shadow: 0 0 0 3px rgba(232, 197, 71, 0.1);
}
.ticket-compose .ticket-send,
.ticket-send {
  flex: 0 0 auto;
  width: auto !important;
  align-self: flex-end;
  padding: 11px 16px;
  border: none;
  border-radius: 999px;
  background: var(--tk-gold);
  color: #111;
  font-weight: 800;
  font-size: 13px;
  cursor: pointer;
  font-family: inherit;
  min-height: 44px;
}
.ticket-send:hover { filter: brightness(1.05); }

.ticket-typing {
  display: none;
  align-items: center;
  gap: 8px;
  padding: 0 4px 8px;
  font-size: 12px;
  color: var(--tk-muted);
  font-weight: 650;
}
.ticket-typing.is-on { display: flex; }
.ticket-typing-dots {
  display: inline-flex;
  gap: 3px;
}
.ticket-typing-dots span {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: rgba(232, 197, 71, 0.7);
  animation: ticketTypingDot 1.1s infinite ease-in-out;
}
.ticket-typing-dots span:nth-child(2) { animation-delay: 0.15s; }
.ticket-typing-dots span:nth-child(3) { animation-delay: 0.3s; }
@keyframes ticketTypingDot {
  0%, 80%, 100% { opacity: 0.25; transform: scale(0.85); }
  40% { opacity: 1; transform: scale(1); }
}
.ticket-attach-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.ticket-attach-chip {
  position: relative;
  border-radius: 10px;
  overflow: hidden;
  border: 1px solid var(--tk-border);
  background: #161616;
}
.ticket-attach-chip--img img {
  width: 56px;
  height: 56px;
  object-fit: cover;
  display: block;
}
.ticket-attach-chip button {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 20px;
  height: 20px;
  border: none;
  border-radius: 50%;
  background: rgba(0, 0, 0, 0.7);
  color: #fff;
  cursor: pointer;
}
.ticket-attach-chip--file {
  padding: 8px 28px 8px 10px;
  font-size: 12px;
  color: #fff;
}

.ticket-close-staff-btn {
  padding: 7px 12px;
  border-radius: 999px;
  border: 1px solid rgba(255, 255, 255, 0.14);
  background: transparent;
  color: rgba(255, 255, 255, 0.7);
  font-size: 11px;
  font-weight: 750;
  cursor: pointer;
  font-family: inherit;
}
.ticket-close-staff-btn:hover {
  border-color: rgba(232, 48, 74, 0.4);
  color: #ff8a96;
}

@media (max-width: 820px) {
  body.ticket-modal-open {
    overflow: hidden;
    touch-action: none;
  }
  .ticket-modal.open {
    padding: 0;
    align-items: stretch;
    justify-content: stretch;
  }
  .ticket-box {
    width: 100vw;
    max-width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    border-radius: 0;
    border: none;
    flex-direction: column;
    box-shadow: none;
  }
  .ticket-main {
    flex: 1;
    min-height: 0;
    display: flex;
    flex-direction: column;
  }
  .ticket-head {
    padding: 10px 12px;
    gap: 8px;
    align-items: flex-start;
  }
  .ticket-head-title {
    font-size: 14px;
  }
  .ticket-head-meta {
    white-space: normal;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    line-height: 1.35;
  }
  .ticket-head-actions {
    flex-wrap: wrap;
    justify-content: flex-end;
    max-width: 46%;
  }
  .t-status { font-size: 10px; padding: 3px 8px; }
  .ticket-close-staff-btn { display: none; }

  .ticket-tools-toggle { display: inline-flex; }
  .ticket-box--staff .ticket-tools-toggle { display: inline-flex; }

  .ticket-sidebar-mobile-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
  }
  .ticket-sidebar-mobile-bar .ticket-sidebar-head { margin-bottom: 0; }
  .ticket-tools-close { display: inline-flex; }

  .ticket-box--staff .ticket-sidebar {
    position: fixed;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100%;
    max-height: min(78dvh, 640px);
    border-right: none;
    border-top: 1px solid rgba(232, 197, 71, 0.25);
    border-radius: 18px 18px 0 0;
    padding: 14px 14px calc(14px + env(safe-area-inset-bottom, 0px));
    z-index: 40;
    transform: translateY(110%);
    transition: transform 0.28s cubic-bezier(0.22, 1, 0.36, 1);
    box-shadow: 0 -20px 50px rgba(0, 0, 0, 0.55);
    background: #0e0e0e;
  }
  .ticket-box--staff.ticket-tools-open .ticket-sidebar {
    transform: translateY(0);
  }
  .ticket-tools-scrim {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 35;
    border: none;
    background: rgba(0, 0, 0, 0.55);
    padding: 0;
  }
  .ticket-box--staff.ticket-tools-open .ticket-tools-scrim {
    display: block;
  }

  .ticket-msgs {
    padding: 12px 12px 8px;
    gap: 12px;
    max-height: none !important;
    min-height: 0;
    flex: 1;
  }
  .ticket-msg { max-width: 94%; }
  .ticket-msg-from { max-width: 140px; }
  .ticket-msg-avatar-btn,
  .ticket-msg-avatar-wrap,
  .ticket-msg-avatar {
    width: 32px !important;
    height: 32px !important;
    min-width: 32px !important;
    min-height: 32px !important;
  }

  .ticket-footer {
    padding: 10px 10px calc(10px + env(safe-area-inset-bottom, 0px));
  }
  .ticket-compose-main { gap: 6px; }
  .ticket-attach-btn {
    width: 42px;
    height: 42px;
  }
  #ticketReplyTxt {
    min-height: 42px;
    font-size: 15px;
    padding: 10px 12px;
  }
  .ticket-send {
    padding: 10px 14px;
    min-height: 42px;
  }
}